View Full Version : Mutant HD51 New Owner- No Network Connection
Hi everyone!
This is my first ever post to this forum :-)
A few days ago I took delivery of a mutant hd51 receiver. Since then I've been quietly setting it up. I successfully updated the software and downloaded a new skin. I also downloaded the latest oscam. Filezilla has been successfully communicating with the box. However, since yesterday I've been getting a message that 'your Mutant HD51 has no internet connection'. I've tried to reconfigure the network but I get the same message. As a result no further plugins etc can be downloaded. I've checked the ethernet cable to the router, and everything seems to be in order.
On adapter settings, I get a full list of the box ip address, subnet and gateway. However on network test I get the following result:
LAN adapter LAN connection (green)
Local connected (green)
DHCP enabled (green)
IP address unconfirmed (red)
Nameserver confirmed (green)
Filezilla is still able to communicate with the mutant.
Any ideas from anyone would be really appreciated.
Thanks for reading!
Andy_Hazza
19-02-18, 06:48
Resetting the Router/Hub would be my next port of call. (The pin hole reset button. Press and hold down for 10 seconds)
Sent from my iPhone using Tapatalk
Thanks Andy!
I just tried that but still no luck :-(
Try entering your own IP address from your dhcp range. Turn off dhcp and enter your own.
1- do as andy says first. once done let router boot up, once booted, shut it down from switch.
2-unplug the box from the router and reflash box via usb, as you were setting up as new. make sure you do a backup first, although I would not and just flash as you were setting up for first time . then switch box off.
3- connect all cables whilst router and box are off, then switch router on, let is boot up and then plug mains for box and let boot up and follow the instructions. somewhere the internet connection should appear, run it and finish process. once done the box will restart itself.
4- you can then setup the rest from there.
the other thing is are you using oscam and is it setup correctly?
.
Try entering your own IP address from your dhcp range. Turn off dhcp and enter your own.If you're going to enter a manual IP address it should be one that is not in the DHCP range. You'll then also need to set the name server and router addresses.
Thanks again guys!
I shall try to reflash the receiver with the latest openvix for the mutant 51. So off to get a USB stick for reformatting to FAT32. What do you recommend for reformatting or would first couple of google hits do fine?
@John I don't think I have a clue when it comes to oscam(!) but kind of enjoy the challenge. Was a hobbyist before in the days of the Humax5400 and its patches and dragon cam. Have kind of fallen by the wayside since then. Always loved the dx side of things and would love to get into things again :-)
Hi birdman. If your router has a dhcp range of 250 (1 to 250) then surely you have to manually assign within these ranges. Or am I miss understanding how dhcp works.
Thanks.
Hi birdman. If your router has a dhcp range of 250 (1 to 250) then surely you have to manually assign within these ranges. Or am I miss understanding how dhcp works.
Thanks.
You just restrict the automatic assigned IP‘s to a specific range e.g. 1 -> 100 and then you can use 101 and above for static IP‘s
On my BT Home HUB 6, the DHCP address range defaults to 192.168.1.64 thru' to 192.168.1.253, so it will automatically allocate IP's within this range.
If you allocate 192.168.1.64 as a static address to a box, DHCP could allocate that address to another device when the box is switched off, causing problems.
Static IP's are generally not a good idea.
Back to the original issue, I'm surprised Filezilla can connect to the box when it appears not to have an IP address assigned.
If filezilla can connect then the hardware and cabling is fine. A reflash should sort it out. Static IPs are the best way to go in any network but thats not the issue here.
Static IPs are the best way to go in any network but thats not the issue here.
Really?
So you prefer 192.168.1.147 to \\box_name when accessing the device called box_name?
You are going off topic here - Thats nothing to do with static/dhcp addressing.
You are going off topic here - Thats nothing to do with static/dhcp addressing.The OP was advised to try using a static IP address, and you appear to be advocating only using static ip addresses.
Not, in my humble opinion, the way to find out what has actually gone wrong.
anytime i have network issues a reboot of box and router and the odd network restart help me.
Hi birdman. If your router has a dhcp range of 250 (1 to 250) then surely you have to manually assign within these ranges.
No, you change the range to a smaller one (or you could use 251-253, assuming the router is 254...).
Or am I miss understanding how dhcp works.Yes, it would appear that you are.
A DHCP server is free to hand out any address within its range to any client that requests one. It keeps a record of the ones that it has issued that are currently still valid (they have a time-validity - a still-running client will request a renewal of its address). If you've hard-wired an address into a system the DHCP server will have no idea about that and may hand out that same address to some other client - and having two interfaces on your network with the same address means neither will work.
Andrewid - did you manage to sort it?
@John
Sadly John I can't even reflash the receiver. I've followed the following tutorial pretty much to the letter but even by pressing the on button contuously, there is no prompt for a reflash of image. The tutorial says the following:
1. Format a USB stick to FAT32.
2. Download the image of your choice and extract it to your desktop.
3. Open the folder you extracted to your desktop,
see another folder named hd51, this is the
stick.
Flashing the Receiver.
1) Power off the receiver
2) Ensure no other USB devices are plugged into the receiver
3) Insert the USB stick containing the image files in
possible.
4) Power the receiver on.
5) Immediately after powering on PRESS AND HOLD the front power button until
6) If successful the receiver will reboot it self after the flashing process has completed.
7) Remove USB stick that contains the images files.
So the hd51(unzipped from latest version of openvix for mutant 51) is on the root of the FAT32 8gb usb stick but nothing happens when I turn power on and keep the 'on' button pressed. The receiver just boots up as if I'm not trying to reflash. Extremely frustrating. I love the multistream capabilities of the box for the Italian and French public channels but apart from that I'm trying to justify the cost of the receiver to myself. I'll keep attempting to sort out a solution of course but can't understand why it's refusing to reflash :-(
@John
Sadly John I can't even reflash the receiver. I've followed the following tutorial pretty much to the letter but even by pressing the on button contuously, there is no prompt for a reflash of image. The tutorial says the following:
1. Format a USB stick to FAT32.
2. Download the image of your choice and extract it to your desktop.
3. Open the folder you extracted to your desktop,
see another folder named hd51, this is the
stick.
Flashing the Receiver.
1) Power off the receiver
2) Ensure no other USB devices are plugged into the receiver
3) Insert the USB stick containing the image files in
possible.
4) Power the receiver on.
5) Immediately after powering on PRESS AND HOLD the front power button until
6) If successful the receiver will reboot it self after the flashing process has completed.
7) Remove USB stick that contains the images files.
So the hd51(unzipped from latest version of openvix for mutant 51) is on the root of the FAT32 8gb usb stick but nothing happens when I turn power on and keep the 'on' button pressed. The receiver just boots up as if I'm not trying to reflash. Extremely frustrating. I love the multistream capabilities of the box for the Italian and French public channels but apart from that I'm trying to justify the cost of the receiver to myself. I'll keep attempting to sort out a solution of course but can't understand why it's refusing to reflash :-(
you have a very good receiver for the price.
all you need to do is put receiver in standby (showing date/time), plug usb in (makes sure no other usb plugged in) and hold the power button until flashing appears in the display and then let go, its takes about 15 seconds for slashing to show. don't press continuously.
if it does not work try another usb. there is a flashing video on yout**e
Surely putting the receiver in standby won't work, it needs to be powered off (either with a power toggle at the back, or at the mains).
Surely putting the receiver in standby won't work, it needs to be powered off (either with a power toggle at the back, or at the mains).
he could also try that. the standby worked for me.
@John
Sadly John I can't even reflash the receiver. I've followed the following tutorial pretty much to the letter but even by pressing the on button contuously, there is no prompt for a reflash of image. The tutorial says the following:
1. Format a USB stick to FAT32.
2. Download the image of your choice and extract it to your desktop.
3. Open the folder you extracted to your desktop,
see another folder named hd51, this is the
stick.
Flashing the Receiver.
1) Power off the receiver
2) Ensure no other USB devices are plugged into the receiver
3) Insert the USB stick containing the image files in
possible.
4) Power the receiver on.
5) Immediately after powering on PRESS AND HOLD the front power button until
6) If successful the receiver will reboot it self after the flashing process has completed.
7) Remove USB stick that contains the images files.
So the hd51(unzipped from latest version of openvix for mutant 51) is on the root of the FAT32 8gb usb stick but nothing happens when I turn power on and keep the 'on' button pressed. The receiver just boots up as if I'm not trying to reflash. Extremely frustrating. I love the multistream capabilities of the box for the Italian and French public channels but apart from that I'm trying to justify the cost of the receiver to myself. I'll keep attempting to sort out a solution of course but can't understand why it's refusing to reflash :-(
So if the HD51 still boots up??
Enter Menu, setup, Vix, ImageManager
Hit the yellow button(download) and select latest ViX image with cursor
Hit Green (Download)
It will show it downloading.... once you see that finish, hit red buttom to return to ImageManager main button.
Press Blue button to flash the image you have just downloaded.
Ignore the stupid this is a ....... message!
The box will flash (you see messages from ofgwrite on your screen) and it will reboot.
After reboot you are back to a fresh image.
he could also try that. the standby worked for me.I am surprised, in standby 90% of the box is still up and running, just the a/v gets disabled/powered off.
Hi guys!
An update:
I think I detected the problem with the flashing of the unit. Even though my usb stick said it was already in FAT32 format, I decided to ignore this and have used the internal windows tool to reformat to FAT32. This time the HD51 immediately recognised the usb (with the HD51 folder in the root) when pressing 'power on' continuously. 'Flashing' appeared obediently on the front screen. It took about 2-3 minutes to successfully complete and reboot :-)
Obviously, you have to set up again but having done it once before it was much more straightforward. The unit is now connecting to the internet! However, I set it up through 'interface' in network set up wizard. Now I get the following:
Primary DNS: 0.0.0.0
Secondary DNS: 0.0.0.0
Current settings-
IP address: N/A
Subnet: N/A
Gateway: N/A
I remember distinctly the first time round that it did assign an isp. Should I also connect using DHCP in the set up wizard? I looked at the openvix guide but it isnt that clear. Filezilla does actually communicate with the box by putting in the settings I made a note of originally.
I havent downloaded oscam yet as I want to make sure all my settings are correct from the start.
Thanks again to everyone for all your guidance and time!
Hi guys!
An update:
I think I detected the problem with the flashing of the unit. Even though my usb stick said it was already in FAT32 format, I decided to ignore this and have used the internal windows tool to reformat to FAT32. This time the HD51 immediately recognised the usb (with the HD51 folder in the root) when pressing 'power on' continuously. 'Flashing' appeared obediently on the front screen. It took about 2-3 minutes to successfully complete and reboot :-)
Obviously, you have to set up again but having done it once before it was much more straightforward. The unit is now connecting to the internet! However, I set it up through 'interface' in network set up wizard. Now I get the following:
Primary DNS: 0.0.0.0
Secondary DNS: 0.0.0.0
Current settings-
IP address: N/A
Subnet: N/A
Gateway: N/A
I remember distinctly the first time round that it did assign an isp. Should I also connect using DHCP in the set up wizard? I looked at the openvix guide but it isnt that clear. Filezilla does actually communicate with the box by putting in the settings I made a note of originally.
I havent downloaded oscam yet as I want to make sure all my settings are correct from the start.
Thanks again to everyone for all your guidance and time!
This is not correct:
If you go to menu/Setup/Network/Adapter settings what do you have in 7 lines from user interface downwards??
use the dhcp. you may need to reboot box and router once set
Done! Everything now appearing as it should by setting up through DHCP. Should I toggle 'use interface' to 'no' in Adapter settings?
Done! Everything now appearing as it should by setting up through DHCP. Should I toggle 'use interface' to 'no' in Adapter settings?
That will stop it working. :confused:
That will stop it working. :confused:
keep it as yes. Glad its sorted!
next step oscam.:D
And let my oscam odyseey begin... ;)
I think I detected the problem with the flashing of the unit. Even though my usb stick said it was already in FAT32 format, I decided to ignore this and have used the internal windows tool to reformat to FAT32. Well, the USB stick itself won't be in anything - a partition on it might be. Linux itself is happy with a file-system written on the raw device. It's (probably) more normal to have a partition table, with one partition on it and the file-system on that, but there are DOS and GPT partition tables. Linux will find and use a fat32 file-system on any of these.
The relevant thing for a reflash is what the device bootloader can handle, and that is most likely to be the first partition on a DOS partition table.
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