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Andy51970
12-10-17, 10:56
I recently purchased Mutant HD 51, been working fine for a few weeks and now the entire picture goes off for a few seconds and comes back. This happens intermittently and causes disruption when watching. Happening with all the channels inc. BBC & ITV from free view connected to Sky dish. Irrespective of what channel I am on the entire picture goes blank for a few seconds and comes back. It does it intermittently and sometime a few blanks within few seconds.
Tried to enable Auto resolution, but did Not resolve the issue. If I have the EPG on to see the planner, then that goes blank as well. I have tested if it's my TV, but it is definitely the box. I have update the software, which I did but no resolution. I have not flashed the box so it's got the original image that it came with: VIX 5.0.27, Bootloader V1.07-r/9. Any idea how I can resolve the problem?

twol
12-10-17, 11:07
I have tested if it's my TV, but it is definitely the box. I have update the software, which I did but no resolution. I have not flashed the box so it's got the original image that it came with: VIX 5.0.27, Bootloader V1.07-r/9. Any idea how I can resolve the problem?
1. How have you tested the TV?
2. Is the receiver output set to 1080 or 2160?
3. Sounds more like hmdi cable issue or interference.

Willmoore
12-10-17, 11:10
Try a different HDMI cable.

Andy51970
12-10-17, 15:40
Guys thanks a lot...you are both genius. It was indeed the cable.

Andy51970
12-10-17, 15:42
I have another small issue regarding IPTV on mutant. Everytime I flip to a channel it takes around 5-7 seconds to unfreeze. Is this normal or can I do something to improve this?

Willmoore
12-10-17, 19:07
I have another small issue regarding IPTV on mutant. Everytime I flip to a channel it takes around 5-7 seconds to unfreeze. Is this normal or can I do something to improve this?

Normal in my experience.