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strebord
05-02-17, 20:55
Hi, if I leave my sat box on without changing channels for a few hours it stops responding to the remote although the TV channel continues to work fine. It's almost as if it's gone into some kind of sleep mode and nothing I press on the remote works. When I switch the box off and on again it works just fine. I'm not sure how long it needs to be on for this to happen. Any ideas?
Bangord30
05-02-17, 20:58
Box mate lol???

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strebord
05-02-17, 21:00
Box mate lol???

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It's in the thread title
Bangord30
05-02-17, 21:04
What make model? Doesn't show here on Tapatalk anyway...

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garryboy
05-02-17, 21:25
Says tm nano 2 super on my Tapatalk


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Bangord30
05-02-17, 22:36
52464 how odd lol
garryboy
05-02-17, 22:38
52466


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Bangord30
05-02-17, 22:45
Must be cause I use the black skin eh

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garryboy
05-02-17, 22:51
Maybe difference from Android Tapatalk to iphone Tapatalk


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cactikid
06-02-17, 00:41
i must be old skool with my 30" monitor lol,dare i ask if new batteries were needed or anything in room that might alter remote signal?
TK4|2|1
06-02-17, 07:29
Must be cause I use the black skin eh

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I use black theme. I can see make model. Android version is reason, contact developer.
TK4|2|1
06-02-17, 07:31
i must be old skool with my 30" monitor lol,dare i ask if new batteries were needed or anything in room that might alter remote signal?

Low energy lights can affect remote signals, but usually when lights are first switched on as can plasma tv's, again at first switch on though.

Try enabling debug logs and see if anything crops up next time it locks up.
strebord
06-02-17, 09:55
i must be old skool with my 30" monitor lol,dare i ask if new batteries were needed or anything in room that might alter remote signal?



No, the box responds fine after switching off and on again
strebord
06-02-17, 09:58
Low energy lights can affect remote signals, but usually when lights are first switched on as can plasma tv's, again at first switch on though.

Try enabling debug logs and see if anything crops up next time it locks up.

How do I enable please?
TK4|2|1
06-02-17, 11:26
How do I enable please?

Not 100% sure, but try menu/settings and look for sub menu logs and enable from in there.
Like I say not 100% sure but I'm sure someone will be along shortly with correct process.
strebord
06-02-17, 23:28
So does anyone have any ideas on this?
abu baniaz
07-02-17, 00:43
You have not uploaded debug logs.
strebord
07-02-17, 07:33
You have not uploaded debug logs.

Is there a guide on how to do that?
strebord
07-02-17, 20:27
OK, I've enabled the debug logging and it seems to have generated something on the log menu on the box but I'm not sure where it is stored on the box so I can pull it across using filezilla and then (somehow) upload it here
abu baniaz
08-02-17, 03:00
When you enabled the debug logs, there is a location for them. The default is /home/root/logs/

A guide to attaching files to forum is in my signature. If the log file is too big, you may need to zip it before you can upload it.
strebord
08-02-17, 09:01
Thanks, there are 3 All pretty small524915249252493
strebord
09-02-17, 15:59
Do those logs offer any insight into the problem?

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