View Full Version : ET8500 random crashes
Picked up a ET8500 1x DVB-S2 + 1x DVBC/T/T2 with an installed 320Gb drive back in July but only just getting around to setting up due to a problem getting the cables into the room it's being used in I've got it set up to record a couple of children’s programs fr when the grandchildren are around, but the unit is locking up every day and I have to reset.
I think 4.1.016 firmware it was supplied with is still the latest code, so where do I go next ... it's not much use if it will not stay running to record.
4.2009 is the latest firmware. You have to do a clean install without any settings restore for this firmware.
Need debug and/or crash logs ... just not enough info
Need debug and/or crash logs ... just not enough info
Some pointers how to do that would be helpful at this point ... as far as I can see the log files get wiped when I cycle the power to gain access again. As the 'big brother' badge shows above, I run Linux on the desktop so I am more than happy to play with things internally, but that requires some pointers as to how to get the unit into a debug mode, or simply remember the log files to see if anything was saved at that point.
I've got the 4.2.009 build which I will load and see what happens ...
Menu/Setup/System/logs/settings
Folder location NOT flash (USB or HDD) as it get overwritten by a re-flash of image.
Enable debug logs Yes
Show lo manager in extensions .... I would say Yes then push blue button for easy access to log manager
Ftp logs to PC.
Attach logs here in post
When looking at logs on receiver use red button to cycle between debug logs and crash logs
Got there now ... I've two other OpenVix powered devices and not had any problems with them ... so never had to play with the logs.
Re-flashed for 4.2.009 and NOW it is generating crash logs ... have done this three times now at the same point just after the automatic scan has completed the T2 pass and before going on to the Sat. Twice now having skipped the T2 and gone straight to Sat it has frozen about quarter of the way through without generating a crash log, but I think the debug log is still being populated now I've switched that on.
I should add that for 4.1.016 I had both T2 and S tuners scanned and working, just a later random lock-up problem.
I'll drop this over to open-vix list.
Can you post your pics of your tuner setup as well when you post ... looks like you have terrestial and motorised sat dish?
Can you post your pics of your tuner setup as well when you post ... looks like you have terrestial and motorised sat dish?
Fixed disk and antenna feeds UK Freeview and Freesat same as being used for the other two boxes. First is Technomate TM-NANO-3T T2/S2/S2, second box is sat only Zgemma H.2S.
ET8500 equiped with
Tuner A: Si216x (DVB-T2)
Tuner B: AVL6211 (DVB-S2)
It locked up trying to access 'Box Info' from OpenWebif to check info, and it's just locked up again while I was copying more detail of tuner set-up ... but it matches my TM-NANO-3T settings. The TM does lock up occasionally, but perhaps once a month and usually when two of us are trying to change programs, which is why I've added the extra box for an extra T2 channel.
Fixed disk and antenna feeds UK Freeview and Freesat same as being used for the other two boxes. First is Technomate TM-NANO-3T T2/S2/S2, second box is sat only Zgemma H.2S.
ET8500 equiped with
Tuner A: Si216x (DVB-T2)
Tuner B: AVL6211 (DVB-S2)
It locked up trying to access 'Box Info' from OpenWebif to check info, and it's just locked up again while I was copying more detail of tuner set-up ... but it matches my TM-NANO-3T settings. The TM does lock up occasionally, but perhaps once a month and usually when two of us are trying to change programs, which is why I've added the extra box for an extra T2 channel.
"The TM does lock up occasionally, but perhaps once a month and usually when two of us are trying to change programs"
How do you change channels at the same time to cause this conflict? :)
Also what plugins are you using, as the fact that both boxes can suffer from lockups indicates a common issue perhaps.
Can you disable the T2 tuner and just run with the sat tuner for a day or so and see what issues you get?
"The TM does lock up occasionally, but perhaps once a month and usually when two of us are trying to change programs"
How do you change channels at the same time to cause this conflict? :)
The TM is feeding a TV upstairs and has the three tuners, so I had been 'using' one of the satellite feeds via openwebif my computer - three screen setup with TV on the right screen when not being used for cross machine development work, but if I change channel when my nephew is also doing something there can be a hickup and the box needs resetting. Not often but with a few channels not available on freesat I decided to add the ET8500 instead of sharing. The ET8500 lockup is happening with only one 'user' and even when not doing anything other than playing. The TM one is ALWAYS triggered by someones action and we think when a channel was being used to record..
Also what plugins are you using, as the fact that both boxes can suffer from lockups indicates a common issue perhaps.
Can you disable the T2 tuner and just run with the sat tuner for a day or so and see what issues you get?
Dreamplex and The TVDB Info are the only extras I've added to the ET8500 but I've switched off T2 and just left it recording from S2 channels, but it does not have all the available S2 channels as it's not finished scanning that tuner.
So a Q. Why do you use tvdb when you have imdb built into the system?
So over the years I have beat my ET8500,s to death using dvb-s2 without issue.
But you don,t have a typical system or system control:)
So I would uninstall the two plugins.
Then I would fully scan the dvb-s2 tuner, run abm or whatever to build your bouquets and run t for a couple of days.
If Ok, reintroduce the T2 tuner, scan and run for a couple of days.
Then lets see where we are:)
( Apparently not posted yesterday )
"So a Q. Why do you use tvdb when you have imdb built into the system?
imdb is somewhat bad at handling UK TV series episodes correctly. I have some 12Tb of material on the local Plex servers all indexed using thetvdb.com and THAT at least I can correct where there are missing entries or obvious errors. Plex are now forcing trakt.tv on us but it's use of miss-matched data creates problems with programs and I'm looking for a way to kill it off as well as imdb for TV series.
As I said, I got the ET8500 for T2 channels but I'll run S2 for a couple of days. I've not had a chance to try a clean scan of the S2 channels yet with the T2 side switched off and currently I'm not getting the EPG populated which is irritating, but the 4.1.016 build was working much better than I'm currently getting with 4.2.009 ... ignoring the lockups ...
Haveto say I have in the past used both for my Dune media players which use Zappiti (French) software to scrape my videos to create a movie database.
You could of course disable the s2 tuner and just run with the T2 tuner and see how that goes as I am more inlined to think that will throw up the issue .... might just be worth reseating both tuners to remove that (unlikely but possible) ) issue if it came 2nd hand .... also worth running a check on the hdd if you are into linux 320 gb is a strange number perhaps came out of another (sky) box and might be quite old?
Rob van der Does
25-10-16, 07:38
Why do you use tvdb when you have imdb built into the system?
Not OP, but I can answer for what I do: I use IMDb, OFDb, TMBD, TheTVDB & Wikipedia (all from the feeds), as they all have their weak and strong points. And this works well.
51070
51071
Haveto say I have in the past used both for my Dune media players which use Zappiti (French) software to scrape my videos to create a movie database.
You could of course disable the s2 tuner and just run with the T2 tuner and see how that goes as I am more inlined to think that will throw up the issue .... might just be worth reseating both tuners to remove that (unlikely but possible) ) issue if it came 2nd hand .... also worth running a check on the hdd if you are into linux 320 gb is a strange number perhaps came out of another (sky) box and might be quite old?
As already stated ... this was supplied new by world-of-satellite in July with the 320Mb disk already fitted.
Come down this morning and the unit is locked up again, so now I'm going to re-flash, and not enable anything other than the T2 tuner to try that.
I've attached the last log file, but I've actually managed to download that WITHOUT restarting the box. samba is actually still running along with ssh so so I've actually managed to do a simple reboot and the unit is working again ...
I'm not seeing anything missing process wise comparing the ps -e printouts pre and post reboot, but enabling samba is something I normally do (old habit) and I'm seeing a few open processes for that so I'm killing that off to see what we get ... and enabling both tuners again.
Rob van der Does
25-10-16, 10:46
Got there now ... I've two other OpenVix powered devices and not had any problems with them ... so never had to play with the logs.
Re-flashed for 4.2.009 and NOW it is generating crash logs ... have done this three times now at the same point just after the automatic scan has completed the T2 pass and before going on to the Sat. Twice now having skipped the T2 and gone straight to Sat it has frozen about quarter of the way through without generating a crash log, but I think the debug log is still being populated now I've switched that on.
I should add that for 4.1.016 I had both T2 and S tuners scanned and working, just a later random lock-up problem.
I'll drop this over to open-vix list.
The crashlog shows a driver issue. And your later debug log shows that your skin needs an update (although not related to the crash).
I suggest to reflash the box.
51071
As already stated ... this was supplied new by world-of-satellite in July with the 320Mb disk already fitted.
Come down this morning and the unit is locked up again, so now I'm going to re-flash, and not enable anything other than the T2 tuner to try that.
I've attached the last log file, but I've actually managed to download that WITHOUT restarting the box. samba is actually still running along with ssh so so I've actually managed to do a simple reboot and the unit is working again ...
I'm not seeing anything missing process wise comparing the ps -e printouts pre and post reboot, but enabling samba is something I normally do (old habit) and I'm seeing a few open processes for that so I'm killing that off to see what we get ... and enabling both tuners again.
OK, my mis-read when I read in your 1st post "picked-up" I took that to be a box from ebay etc:)
I would still re-check your tuners and hard disk ...., its very easy with the ET8500 just to open up and double check:)
Otherwise, wait to see what happens .... samba should not be an issue.
51072Sanity check here please ...
I currently have the latest image flashed on the unit. 4.2.009 and it does not find anything later to update to, so why would the skin be out of date?
The latest crash log is attached, so should my next step be to download another copy of the current image or source something different as an image?
... don,t see anything about skins, but you often see skin error that can be ignored.
Would be worth trying Openatv image to see where the issue might be - in the OE-A (which Openatv also belongs to), OpenViX or the hardware :)
Rob van der Does
25-10-16, 13:46
51072Sanity check here please ...
Also a segfault (driver issue), same as in your previous log.
IMHO this must be down to a specific setting or plugin.
I would reflash without restore, only install service settings and a softcam and run the box for some 2 days to see if all is fine.
If so, you can slowly and step by step add everything you want.
... don,t see anything about skins, but you often see skin error that can be ignored.
Would be worth trying Openatv image to see where the issue might be - in the OE-A (which Openatv also belongs to), OpenViX or the hardware :)
OK I was ahead on that.
openatv-5.3-et8500-20161024 installed and initial setup actually scanned both receivers and gave a few more channels than I normally get. Next step would be selecting providers, but the image does not have UK freesat or freeview ... unit froze while I was looking at the list so I am convinced now that there is a hardware problem with this unit ... I'd left it running BBC2 and it's frozen again ...
Just to put this thread to bed. The unit has been replaced by WOS and while I'm still having fun with the new one it is a lot more stable, however as supplied it gave some problems when set up normally. See new thread for some of the detail.
Notebook64
18-11-16, 21:47
logs
/media/hdd or /home/root
how about other settings?
This thread was closed ... the original crash problem was not present after the unit was returned. I've not formally identified what the problem was, BUT it does look like there is a problem with using static IP addresses. I have been switching dhcp services while changing broadband hubs having finally got fibre speed on one of the snail pace lines. Currently the problem unit has an IP address via dhcp and is stable, but when I tried to change it to a static one it played up, but I have not had time to investigate further. I will get around to fully configure the new hub once I drop the second broadband line next month ... two lines gave me around 1Mb upload ... fibre is giving me 16Mb :)
This thread was closed ... the original crash problem was not present after the unit was returned. I've not formally identified what the problem was, BUT it does look like there is a problem with using static IP addresses. I have been switching dhcp services while changing broadband hubs having finally got fibre speed on one of the snail pace lines. Currently the problem unit has an IP address via dhcp and is stable, but when I tried to change it to a static one it played up, but I have not had time to investigate further. I will get around to fully configure the new hub once I drop the second broadband line next month ... two lines gave me around 1Mb upload ... fibre is giving me 16Mb :)
I always use a static IP on my boxes ---- no issues
I always use a static IP on my boxes ---- no issues
Ditto ... but it was switching to a static IP on THIS box when the crashes started to happen. No problem with the box since dropping back to dhcp so I need to find out why static IS a problem.
Ditto ... but it was switching to a static IP on THIS box when the crashes started to happen. No problem with the box since dropping back to dhcp so I need to find out why static IS a problem.
If you are using static IP addresses you need to ensure that they can't clash with DHCP addresses offered by the router - ie they need to be outside DHCP range.
I am using a static IP and having lots of issues (as a few of you know)...
I am going to speak with WoS and get my ET8500 returned as I am having random crashes, issues, tuners dropping out etc.....
I always change my routers to only allow upto 099 on dhcp and then use outside that for static ip addresses ... although with my current fritzbox that is not always necessary as you can use the fritzbox software to fix ip addresses...... great box if they didn,t always do things their way....... like everybody else is wrong
how did you get on with changing your box? I'm having same issues with crashing and have to press power switch at the back of the box to get it to respond.
how did you get on with changing your box? I'm having same issues with crashing and have to press power switch at the back of the box to get it to respond.
Here are the crsh logs, what release are you on?
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