streaming problem

[Karl1]

When I use dream plex on streaming setting I get sound but no picture. If I change to transcoding it seems to work. Also tried to stream on ruya and crashes after 5 seconds. I have fibre optic I internet with 38m download. Any help much appreciated

[abu baniaz]

Welcome.

If you are saying that the receiver crashes, can you attach the debug log please? It will be in /home/root/logs by default

Just to confirm, are you using a Duo or Duo2?

[Karl1]

I am using a duo I sent crash report this morning but still not come through to my e mail I will take a screenshot when I get home . Thanks

[Karl1]

I have sent log today the ref number is 1473515941.67