leele2
15-08-16, 21:21
Hi everyone recently ran into to some troubles with my Edision box.
I use to have a virgin subscription upstairs in my bedroom but a while back decided to cancel my subscription and use an edision box ( only watched the free channels ) and it was all working great. However I haven't used it much recently, past month maybe even two and when I tried switching it on it had no channels and when trying to search for them it doesn't manage to find any. However upon taking the box downstairs (where I still currently have a virgin media subscription). The box picks up the channels without any problems. I didn't change any settings just simply put in the HDMI, Digital cable and navigated to automatic search.
Will the box not be able to pick up any channels unless I have an active subscription? I'm currently debating factory resetting the box and trying again but if I do indeed need an active subscription it seems switching to Satellite would be my best option.
Sorry if this is in the wrong section, I understand it's likely not a problem specific to the box but couldn't find a general support section.
I use to have a virgin subscription upstairs in my bedroom but a while back decided to cancel my subscription and use an edision box ( only watched the free channels ) and it was all working great. However I haven't used it much recently, past month maybe even two and when I tried switching it on it had no channels and when trying to search for them it doesn't manage to find any. However upon taking the box downstairs (where I still currently have a virgin media subscription). The box picks up the channels without any problems. I didn't change any settings just simply put in the HDMI, Digital cable and navigated to automatic search.
Will the box not be able to pick up any channels unless I have an active subscription? I'm currently debating factory resetting the box and trying again but if I do indeed need an active subscription it seems switching to Satellite would be my best option.
Sorry if this is in the wrong section, I understand it's likely not a problem specific to the box but couldn't find a general support section.