help with vu duo needed

[Garfman1984]

woke up to have no channels on box and an error msg saying ; your receiver encountered a software problem, and needs to be restarted. Please send the logfile /tmp/enigma2_crash.log to vixlogs@worldofsatellite.com

any help as to what to do to reinstate the channels will be much appreciated as i'm new to all this. Also it wont let me update either saying there is a background check in process

[Andy_Hazza]

When you restart the receiver, any channels? Also what image and build are you on?

[Garfman1984]

I get channels 1-5. When I restart it just comes on the screen saying you vu duo is rebooting and nothing happens.

I'm on Helios version build 017

[Andy_Hazza]

You are on a very old build, that's why it won't let you do an online update. If I was you I would get the latest image and flash with a usb stick, are you confident of doing that?
The latest Vu+ Duo image can be found here >>http://www.openvix.co.uk/index.php?dir=Vu%2BDuo/ (Apollo 098 is the latest you can grab)

[Garfman1984]

I could try mate does the USB have have to be empty of other files before you use it or would it be best to buy a one to use seperately for flashing ? Cheers for the help by the way

[Larry-G]

FTP the image to /media/hdd/imagebackups/ then use the image manager to restore / flash the image directly without the need for a USB stick. Make sure you make a full set of backups first just to be safe and you wont need to decompress the image, the image manager can deal with .zip files.