Crunchie
13-10-13, 20:49
RIPPED OFF by ***********
This is serious - I need some advice
My mates dad asked me to get him a VU DUO as he likes the 3pm matches from R O I -
my mate has a tm800 (which he has just upgraded to a Vu+ Uno) and his dad liked what it could do but wanted something more sturdy shall we say.
So i ordered him up a VU DUO from ***********
Serial no. is C0812800559
Everything went OK for 9 months old at the time i thought great its under warranty, no problem, I will send it back for repair or exchange.
So i contacted *********** and sent it back,
They responded with this email,
Hi,
here is the comm's i have received from my technician.
Speak soon
Paul
Image: http://img.tapatalk.com/d/13/06/18/e4eryqub.jpg
And here's the return, I haven't touched anything but noticed on examination
Image: http://img.tapatalk.com/d/13/06/18/abuzy3en.jpg
As you can see, the parts that have been soldered in are incorrect and would damage the unit further.
***************
Understandably i called them up to clarify what this meant ?
and the they imply somebody has removed those parts and thus voided any warranty and ability to repair it ?
I of course vehemently and rightly deny this - Why would i attempt to repair something that's under warranty, that illogical and without reason -not to mention i wouldn't have a frigging clue where to start.
So there it is make of it what you will -
From where i stand i was supplied sub standard already tampered with and possibly second hand or clone type goods that were obviously unfit for purpose had i known where to look in the first place !
So in the spirit of wisdom on the internet you can now compare your units when they arrive by looking at the pictures contained herein !
What shall I do next?
Thanks
This is serious - I need some advice
My mates dad asked me to get him a VU DUO as he likes the 3pm matches from R O I -
my mate has a tm800 (which he has just upgraded to a Vu+ Uno) and his dad liked what it could do but wanted something more sturdy shall we say.
So i ordered him up a VU DUO from ***********
Serial no. is C0812800559
Everything went OK for 9 months old at the time i thought great its under warranty, no problem, I will send it back for repair or exchange.
So i contacted *********** and sent it back,
They responded with this email,
Hi,
here is the comm's i have received from my technician.
Speak soon
Paul
Image: http://img.tapatalk.com/d/13/06/18/e4eryqub.jpg
And here's the return, I haven't touched anything but noticed on examination
Image: http://img.tapatalk.com/d/13/06/18/abuzy3en.jpg
As you can see, the parts that have been soldered in are incorrect and would damage the unit further.
***************
Understandably i called them up to clarify what this meant ?
and the they imply somebody has removed those parts and thus voided any warranty and ability to repair it ?
I of course vehemently and rightly deny this - Why would i attempt to repair something that's under warranty, that illogical and without reason -not to mention i wouldn't have a frigging clue where to start.
So there it is make of it what you will -
From where i stand i was supplied sub standard already tampered with and possibly second hand or clone type goods that were obviously unfit for purpose had i known where to look in the first place !
So in the spirit of wisdom on the internet you can now compare your units when they arrive by looking at the pictures contained herein !
What shall I do next?
Thanks