help my duo wont work

[arcticwolve]

Hi all need help woke up thismorning and my duo wont start dunno what to do only had it since august. and got it from world of satellite. What should i do?

[Mr. Mister]

Errr... Emmmm... Reflash it.. ???

[arcticwolve]

it wont even power up m8 it seems to be dead. no lights or nothing

[duoduo]

sorry for stating the bloody obvious but have you checked power adapter is fully inserted in the back? checked fuse? put something else electrical in the same plug point?

[satcat]

check the fuse? if thats ok,, probs a dead PSU,,easily swapped on theses box,s ...still under warrenty.???. or about £30 to buy..cheers satcat

[Larry-G]

probs a dead PSU,,easily swapped on theses box,s ...still under warrenty.???. or about £30 to buy..cheers satcat


possibly but unlikely and rare on a genuine unit.


as suggested above check the obvious like fuses, and the power cable etc if you still have no joy contact your supplier as it's still under warranty.

[arcticwolve]

i have checked everything and used a diff power cable as suggested by world of satellite. They even said its rare to fail but it aint working so .
and tried other cables and stil nothing

[tzampa]

I had a similar experience overnight. My box is about 2 years old and this morning I woke up to find its dead.

When I tried to reboot it by unplugging everything and waiting 5 minutes the box cam back but only a red light is on in the top left hand corner of the LED.

Does anyone know of somewhere in London that could look to repair the box please?

Thanks

[Rob van der Does]

You might drop the sponsor a line.

[arcticwolve]

sent mine back to world of satellite and they are looking into the problem :)

[arcticwolve]

yay got my duo back today world of satelitte was really good glad i got my box from them, think it was the power suply that was gone and needed replacing
so took 4 days including weeknd and bank holiday i call that exellent service:)