Maxwell
25-07-12, 18:43
Taken from another forum - just shows what can happen with clone sellers and why its worth using a reputable seller to ensure you get the genuine article
Hi,
Right where do i start. My dad was looking to buy 2 satellite receivers (£460). I found a website which sold them at a cheap price. so, i purchased them on my mums credit card (mastercard) for him.
I received the goods, i checked them and realized they were clones (fakes). my dad wanted them sent back and refunded, so i contacted the website and told them that i would like to send them back and get a refund, the website states they charge 10% restocking fee which im more than happy with as long as i get most of the refund back.
Their first response in an email was to "sell them on ebay as it will cost lots to return them". i knew then i was in trouble.....anyway, after numerous emails stating i just wanted a refund he sent me a returns address. I proceeded to send them back via recorded delivery, he signed for them and my account status changed to "refund". I was told it would take 5-7 days for a refund. Ive been waiting since the 7th of july and nothing has been refunded. I contacted them during the whole process saying i was going to buy this and that once the refund had cleared in the hope he made sure i got a refund but still nothing.
I contacted him last night and told him i was not happy and really concerned about all this, he told me to wait until tomorrow so he could check his accounts. I had to contact him today and he said some lady is checking the accounts from another company and he will contact me and "not to worry". I went thro a company called moneybookers to pay for the goods, i phoned them tonight to see if anything can be done or can the tell me if any refund is pending or if a refund has ever been issued, they said nothing has ever been issued. i asked them about a charge back but was told they can only get involved if i didnt receive the goods and its up to the merchant to issue me with a refund.
Ive since contacted this website and ive had zero response, i told them i contacted moneybookers etc and no refund has ever been issued and i think ive spooked him! i also mentioned to him last night that my parents are considering legal action as this is going on to long and they feel like they are being given the run around, he responded with "I'm not goona do anything if you goona start talking nasty like that"!!
I have logged every email he has sent and taken pictures of my account on his website. Every email he responded to i got the feeling he was about to snap at me and that he did not want anything to do with me. He has been rude and buying time every time i contact him.
So, what options do i have? where do i go next with this? i feel so guilty buying from this website as my dad is out of pocket, its a lot of money which he cant afford to throw away.
I am totally clueless when it comes to legalities and such, i appreciate any help what so ever.
Thanks.
Hi,
Right where do i start. My dad was looking to buy 2 satellite receivers (£460). I found a website which sold them at a cheap price. so, i purchased them on my mums credit card (mastercard) for him.
I received the goods, i checked them and realized they were clones (fakes). my dad wanted them sent back and refunded, so i contacted the website and told them that i would like to send them back and get a refund, the website states they charge 10% restocking fee which im more than happy with as long as i get most of the refund back.
Their first response in an email was to "sell them on ebay as it will cost lots to return them". i knew then i was in trouble.....anyway, after numerous emails stating i just wanted a refund he sent me a returns address. I proceeded to send them back via recorded delivery, he signed for them and my account status changed to "refund". I was told it would take 5-7 days for a refund. Ive been waiting since the 7th of july and nothing has been refunded. I contacted them during the whole process saying i was going to buy this and that once the refund had cleared in the hope he made sure i got a refund but still nothing.
I contacted him last night and told him i was not happy and really concerned about all this, he told me to wait until tomorrow so he could check his accounts. I had to contact him today and he said some lady is checking the accounts from another company and he will contact me and "not to worry". I went thro a company called moneybookers to pay for the goods, i phoned them tonight to see if anything can be done or can the tell me if any refund is pending or if a refund has ever been issued, they said nothing has ever been issued. i asked them about a charge back but was told they can only get involved if i didnt receive the goods and its up to the merchant to issue me with a refund.
Ive since contacted this website and ive had zero response, i told them i contacted moneybookers etc and no refund has ever been issued and i think ive spooked him! i also mentioned to him last night that my parents are considering legal action as this is going on to long and they feel like they are being given the run around, he responded with "I'm not goona do anything if you goona start talking nasty like that"!!
I have logged every email he has sent and taken pictures of my account on his website. Every email he responded to i got the feeling he was about to snap at me and that he did not want anything to do with me. He has been rude and buying time every time i contact him.
So, what options do i have? where do i go next with this? i feel so guilty buying from this website as my dad is out of pocket, its a lot of money which he cant afford to throw away.
I am totally clueless when it comes to legalities and such, i appreciate any help what so ever.
Thanks.