bassethound
04-04-12, 16:20
TomTom has confirmed that a number of its sat-nav devices have been hit by a "leap year bug".
The Dutch company admitted that a problem with its global positioning system firmware has resulted in some models failing to pick-up their user's location.
TomTom has apologised over the matter and assured customers that a solution is on the way. The firm also said that resetting affected devices by holding down the power button for 20 seconds may offer a temporary fix.
"We have identified the root cause for some of our products not obtaining a GPS position since the 31st of March," read a company statement.
"The issue is caused by a 'leap year' bug in the software of the GPS receiver. We are working hard on a permanent solution that we will make available on our website as a downloadable software fix."
The problem is said to have presented itself on March 31, hitting users on a global scale.
The Dutch company admitted that a problem with its global positioning system firmware has resulted in some models failing to pick-up their user's location.
TomTom has apologised over the matter and assured customers that a solution is on the way. The firm also said that resetting affected devices by holding down the power button for 20 seconds may offer a temporary fix.
"We have identified the root cause for some of our products not obtaining a GPS position since the 31st of March," read a company statement.
"The issue is caused by a 'leap year' bug in the software of the GPS receiver. We are working hard on a permanent solution that we will make available on our website as a downloadable software fix."
The problem is said to have presented itself on March 31, hitting users on a global scale.