Help - Box crashed and now won't start

[Cirrus]

Hi, I have a Mutant HD51 which has been fine since I bought it a few months ago. Today the family were watching a recording, and they say they just pressed stop and when they want to the EPG there were no channels. When the box restarted it got stuck in a loop. Attaches is a screenshot and crash log.

Any ideas how to fix?

thumbnail.jpg

Enigma2_crash_2017-11-18_14-42-49.log

System OE: OE-Alliance 4.0
Firmware version: OpenViX 5.0.027 (2017-09-10)
Kernel / Drivers: 4.10.12 / 20170524

[Cirrus]

I think I might know what the problem is but not how to fix it. Just before the box crashed I noticed that the EPG was showing the Bouquet "Favourites(TV)". This bouquet does not have any channels on it, all my channels are in the "All Channels" bouquet. So now I think it is starting with this one selected but fails to find anything and restarts. Any idea how I can have it revert to the other bouquet? There's a brief moment when the box restarts and the infobar appears (which is empty) but I can't seem to do anything at this point.

Thanks

[abu baniaz]

Can you upload the crashlog? Default location is /home/root/logs/

[ccs]

... I think you might find one in the 1st post.

[Cirrus]

Hi,

I've already uploaded it. It should be the link below the pic in my first post. Let me know if you can't see/download it.

Cheers

[abu baniaz]

Oops, sorry.

You can probably fix this. Before we proceed, can you issue commands to the receiver (sorry to ask)?
See this guide
http://www.world-of-satellite.com/sh...Linux-commands

If so, stop enigma2 with "init 4"

Using notepad++ (not windows notepad) Look at the settings file in /etc/enigma2/
Make a backup of the file and keep safe.
On working copy, delete any lines that start with "config.tv."
Save/ and allow transfer back to complete.
Restart with "init 3"

Obviously this is a fix of the symptom, not underlying issue

[Cirrus]

Hi,

I followed the steps but the same issue. The Settings file contained the following which I deleted.

config.tv.lastroot=1:7:1:0:0:0:0:0:0:0type == 1) || (type == 17) || (type == 22) || (type == 25) || (type == 31) || (type == 134) || (type == 195) FROM BOUQUET "userbouquet.favourites.tv" ORDER BY bouquet;
config.tv.lastservice=-1:0:0:0:0:0:0:0:0:0:

Anything else I can try? Maybe the "Remove all channel data and bouquets" comment from the Putty thread?

Cheers

[abu baniaz]

Try that too

[abu baniaz]

If that does not work. Update the image by command line.

[Cirrus]

Still the same issue. I guess a reset or something is needed? What's the best way to do that without formatting the drive and losing the recordings?

Cheers

[Cirrus]

If that does not work. Update the image by command line.

Will do. Would be this command?

init 4 && opkg update && opkg upgrade && init 6

Cheers

[abu baniaz]

Will do. Would be this command?

init 4 && opkg update && opkg upgrade && init 6

Cheers

Yes that is correct

[Cirrus]

Bugger. Still the same problem...

Appreciate your help so far.

[Cirrus]

OK, so deleted the Settings file and box now works. I'll have to re-set everything up the way I wanted but no big deal. Thanks for your help

[abu baniaz]

can you upload the "faulty" settings file. just a case of finding the offending line.

You can re-add most of them. Ensure enigma2 is not running though.