Software problem when starting up.

[andyandy09]

Hi, I am not sure whether or not I have came to the right place to discuss this, However would someone be able to help me with a issue that I have when starting up my box please? When I start up my box it states that : -

We are really sorry. Your receiver encountered a software problem, and needs to be restarted. please send the logfile /home/root/enigma2_crash_2017-10-05_14-47-37.log to [email].
Your receiver restarts in 10 seconds!
Componment: enigma2

runscreenTest()
File "/usr/lib/enigma2/python/mytest.py",line499, in runScreenTest
runNextScreeen(session,screensToRun)
File "/usr/lib/enigma2/python/mytest.py", line 495, in runNextScreen
session.openWithCallback(boundFunction(runNextScre en,session,screensToRun[1:]), screen,*args)
File "/usr/lib/enigma2/python/mytest.py", line 304, in openWithCallback
dlg = self.open(screen, arguments, **kwargs)
File "/usr/lib/enigma2/python/mytest.py", line 317, in open
self.execBegin ()
File "/usr/lib/enigma2/python/mytest.py", line 232 in execBegin
c.ececBegin()
File "/usr/lib/enigma2/python/Screens/Screen.py", line 98, in execBegin
File "/usr/lib/enigma2/python/Screens/Wizard.py", line 527, in UpdateValues
File "/usr/lib/enigma2/python/Screens/Wizard.py", line 454, in runCode
File "<string>", line 3, in <module>
File File "/usr/lib/enigma2/python/Screens/Ric.py", line 69, in selectKey
KeyError: 2
--------------------------------------------------------------------------------------------------------------------------
< 1851.314555> [MAIN] (exit code 5)


I cannot remember what I done to cause the crash or whether or not I done anything to cause it. I known I was having trouble with it before this message came up as it was only giving me channels 1 to 5, and no other channels was showing. It has been working fine for about a year. I am guessing my gift has expired?

If there is a fix, you might have to talk me through it step by step as I am pretty new to understanding how these boxes work.

Kindest Regards
Andrew

[abu baniaz]

Which receiver? Which image name (I appreciate you cant get other details).

[andyandy09]

Sourry for the silly questions, but how would I find this please? It sats Vix in the top left hand corner if that is any help? It is a H.2H box.
Many thanks for responding!

[abu baniaz]

We dont support the receiver. Best you use an image that supports it officially.

[andyandy09]

Would you be able to help me do this please

[abu baniaz]

Go to openpli or openatv forums, download image, flash image.

Thread will be closed.

[gibbletts]

Openatv support zgemma