ok guys i feel the need to make this thread due to the number of posts being made with little to no details included in the reports / threads.
If you wish to make a bug report about the ViX image or post a problem you are having with the ViX image, we need to know a few things from you, preferable without us having to ask you for them. This will help us to help you a lot faster than just guessing at your problem
below is just a example of the kinds of things we ideally need from you when making a bug report / request for help with the ViX image.
What receiver are you using ( yes i know it's obvious but it's important information we need )
What exact image and the build number are you using ( bearing in mind that we no longer update or maintain the older images but we can still provide help where necessary )
What skin were you using when the problem occurred ?
please also list all plugins you have installed since flashing the image, including those installed manually or downloaded via the feeds.
Please then also provide a description of exactly what happened and what you were doing at the time of the crash / observed bug. This can be as brief or extensive as you like but please keep it accurate and as detailed as possible. also upload any crash logs generated and where possible any debug logs from the time of the problem / crash if you have the debugging feature activated.
so for example.
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Vu+ Ultimo
ViX 2.4.155
ViX Night HD skin
plugins installed
CCcam 2.2.1 ( installed manually )
RemoteStreamConvert ( installed via the feeds )
1channel ( installed via the feeds ).
( brief description of the problem )
Accessing the softcam manager caused the receiver to crash and reboot.
( a detailed run down of how to replicate the problem with any comments you would like to add )
Blue button > softcam manager = results in a BSoD crash every time, this can be replicated every time.
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please understand that i'm not asking you all to be experts here but a little thought before making a bug report or request for help, will really speed things up and help us to help you.
Thanks for understanding